QHSE challenges in the sector
Service quality
Clear processes, controlled lead times, handling of user complaints.
Public reception
Fire safety, evacuation, accessibility.
Office risks
Workstations, psychosocial risks, business travel.
Organisation
Roles, procedures and indicators shared across departments.
An approach adapted to services
ISO 9001 applies to services as much as to industry: it structures the relationship with users.
- Map of processes and responsibilities.
- Measuring user satisfaction.
- Evacuation plans and drills.
- Staff training.
What HDAPEX offers the sector
Consulting
QHSE assessment
Current situation and a prioritised action plan.
See the serviceISO systems
ISO certification
ISO 9001, 14001, 45001, alone or integrated.
See the serviceAudit
Audits
Internal, pre-assessment, regulatory compliance.
See the serviceTraining
Training
Risk assessment, HSE awareness, internal auditors.
See the serviceReferences in the sector
[To be completed with clients’ consent: type of company, assignment, result.]
Frequently asked questions
Is ISO 9001 suitable for an administration?
Yes. The standard applies to any public or private organisation that wants to control the quality of its services.
Do you support healthcare facilities?
[To be confirmed by HDAPEX.]