What is ISO 9001?
ISO 9001 sets out the requirements for a quality management system. It helps an organisation consistently provide products and services that meet customer and legal requirements, and continually improve customer satisfaction.
It applies to any organisation, whatever its sector or size. In 2024, an amendment added consideration of climate change to the analysis of context.
The seven quality management principles
- Customer focus
- Leadership
- Engagement of people
- Process approach
- Improvement
- Evidence-based decision making
- Relationship management
Key requirements
| Clause | Content |
|---|---|
| 4 | Context of the organisation, interested parties, scope, processes |
| 5 | Leadership, customer focus, quality policy, roles |
| 6 | Risks and opportunities, quality objectives, planning of changes |
| 7 | Resources, competence, communication, documented information |
| 8 | Operation: customer requirements, design, purchasing, production, control of nonconforming outputs |
| 9 | Monitoring, customer satisfaction, internal audit, management review |
| 10 | Nonconformity, corrective action, continual improvement |
Frequently asked questions
Is certification mandatory in Algeria?
No, it is voluntary. It is, however, often required by main contractors and in tenders. Regulations apply in every case.
Can this standard be combined with the other two?
Yes. ISO 9001, ISO 14001 and ISO 45001 share the same structure, so they can form one integrated QHSE system audited in a single visit.
How long does certification take?
It depends on your starting point and company size. The system also needs to run for a few months before the audit. [Typical range to be confirmed by HDAPEX.]